How long until my city ships?
6×6″ cities ship within 4 days. 12×12″ cities ship within 7 days. We print every model when you order it, so nothing is warehoused. Standard delivery across Canada and the U.S. is 3-5 business days after dispatch.
Is the preview exactly what I get?
It shows your exact area. The preview is quick, built from open map data in about 30 seconds. After you order, we refine every model to about 98% architectural accuracy, check it, then print it. There is no extra cost.
What is it made of?
The cityscape is 3D-printed in our Canadian workshop, in matte white PLA, a biodegradable plant-based plastic. The frame is a natural solid wood picture frame in black with an eco-friendly paint finish. Easy-opening tabs on the back let you remove the print quickly if you ever want to swap it out.
Do you ship to the U.S.?
Yes, and shipping to the U.S. is free, same as Canada. No duties, no surprise fees at the door. The price you see at checkout is the price you pay.
What if something's wrong with my order?
Email us and we'll make it right with a replacement or a refund. Full details in our return policy.
My city isn't in the catalogue. Can I get a custom one?
Yes. Every frame is made to order, for any place on Earth. On the product page, choose a size, then a location: search an address or drag the map to set the square. A 6×6″ frame covers about 0.55 to 1 km², a 12×12″ about 2.25 to 4 km². You'll see a preview of your framed city before you order.